Terms and conditions

USER POLICY TERMS & CONDITIONS

The terms and conditions contained in this User Policy are framed in compliance to all the Laws that are in force in India and any other country Laws to which the user of this website belongs to. The acceptance to the Terms & Conditions by the User shall be considered as a valid contract under the Indian Contract Act, 1872. All notices under this agreement will be considered as written and have been duly signed once the same is electronically confirmed. The Terms and Conditions of this User Policy are framed by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED. The User Agreement has been last updated on 22-07-2021.

USER INFORMATION:
The User of this website shall be a person who has attained the age of majority i.e. 18 years of age as per the Indian Majority Act.
The information collected by the EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED website shall be protected under the Data Privacy and such information shall be handed over to the Appropriate Law Enforcement Agencies as and when it shall be deemed required by the Appropriate Law Enforcement Agencies.

DEFINITIONS:
CONFIDENTIAL INFORMATION: All information collected by the website for the purpose of creating an account and also all the information collected in future to maintain, upgrade or degrade the account shall be the Confidential Information of the User.

USER:
User shall be a person who has attained the age of majority and also who is a sound mind.
Any person irrespective of Nationality shall be termed as a user of this website under this USER POLICY.
The user is an individual who basically utilizes the services provided by the website.
The user reserves the duty to follow the points laid down in this User Agreement.
The user is an individual who assures the usage of the EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED for legitimate use only.
Website:
EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED shall be referred to as ‘Website’ under this USER POLICY. A website can be defined as a product and in this case a product developed by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED. The website is created as the intellectual property of EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED.
Intellectual Property:
Trademarks, Copyrights, application content, Logos, Words, terminologies, Software Codes etc. belonging to EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED.
Cyber Crime:
Any action committed by the User or any Third Party for any illegal or unlawful purpose by utilizing the services provided by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED.
Consent: According to Section 13 of Indian Contract Act, consent is defined “when two parties entered into the contract there should agree upon the same thing in the same manner” there should be a meeting of minds between the two parties. In this case services provided by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED are medical in nature, therefore the consent of the users shall be construed as Informed Consent as per the Laws governing the Medical Practice in India.

CONFIDENTIALITY:
The information collected from the User shall be confidential information and it shall not be shared with the third person.
The confidential information shall only be shared with the Law Enforcement Agencies as and when appropriate procedure is followed.

INTELLECTUAL PROPERTY RIGHTS:
All editorial content, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trade marks on the Website are protected by copyright laws, trademark laws and/or other laws and/or international treaties, and belong to us and/or our suppliers, as the case may be.
These works, logos, graphics, sounds or images may not be copied, reproduced, retransmitted, distributed, disseminated, sold, published, broadcasted or circulated whether in whole or in part, unless expressly permitted by us and/or our suppliers, as the case may be.
Nothing contained on the website should be construed as granting by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Mobile Application without our written permission. Misuse of any trademarks or any other content displayed on the website is prohibited.
We will not hesitate to take legal action against any unauthorised usage of our trademarks, name or symbols to preserve and protect its rights in the matter. All rights not expressly granted herein are reserved. Other product and company names mentioned herein may also be the trademarks of their respective owners.
The User shall also not use the services provided by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED to broadcast messages to promote any form of business that is of similar nature to that of the services provided by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED.
The web language used to design the EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED website is protected under the Copyright Laws of India and therefore shall not be reverse engineered or replicated or re-created by the User.

ONLINE PAYMENTS:
Once a User has accepted these Terms and Conditions, he/ she may register and avail the Services.
In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider's accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment,, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED via e-mail or any other mode of contact as provided by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED to confirm payment.
In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider No communication received by the Payment Service Provider(s) in this regards shall be entertained by the Payment Service Provider(s).
EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:
The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
Any interruption or errors in the operation of the Payment Gateway.
The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED or the Payment Service Provider(s) have no control over such matters.
Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
The EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website.
The User will be required to login his/ her own User ID and Password, given by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED in order to register and/ or use the Services provided by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED on the Website. By accepting these Terms and Conditions the User agrees that his/ her User ID and Password are very important pieces of information and it shall be the User’s own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;
Choose a new password, whenever required for security reasons.
Keep his/ her User ID & Password strictly confidential.
Be responsible for any transactions made by User under such User ID and Password.
Debit/Credit Card, Bank Account Details:
The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
The User may pay his/ her fees to EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED by using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
The User is authorizing debit of the nominated card/ bank account for the payment of fees selected by such User along with the applicable Fees.
The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

Payment Gateway Disclaimer:
The Service is provided in order to facilitate access to view and pay Service/Appointment/Course Fees online. EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.

CANCELLATION POLICY:
The user may as per their best interests deactivate their account at any point of time. All cancellation requests must be submitted to EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED. The User may submit his cancellation requests by email or telephone. The request for cancellation shall be considered valid unless and until the User receives confirmation from our team. The confirmation email or number given by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED will act as a proof of the cancellation of service. No payment shall be refunded to the User.
EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED reserves the right to suspend or terminate access to the services without giving any prior notice without specifying any reason and also in case of any possible violation of the terms of use. EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED shall not be held liable for any instances of termination of services on the account of violation of Service Usage Policy.
Once the User will be registered and paid the Fee through online Payment Gateway. He/She will not be able to cancel the transaction in any circumstances. No Payment will be refunded to the User.

REFUND POLICY:

Refunds will not be granted once a payment has been successfully processed. This policy applies to all purchases made through our website, app, or any other platform used to access our services.

We encourage you to carefully review all details, features, and specifications before making a purchase.

Payment Refund Policy for Online Payments Refund for Charge Back Transaction: In the event there is any claim for/ of charge back by the User for any reason whatsoever, such User shall immediately approach EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED with his/ her claim details and claim refund from EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED alone. Such refund (if any) shall be affected only by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED via payment gateway or any other means as the EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.
Refund for fraudulent/duplicate transaction(s): The User shall directly contact EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED alone in line with their policies and rules.
Any kind of abuse directed towards our staff in any medium or format will result in immediate suspension or termination of your services. Any kind of Spamming activity which is against the Cyber laws will also result in suspension of user's account.
Any reason for suspension and termination has to be discussed with the customer care of EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED.
No legal action shall be initiated by the website user on grounds for refund or money recovery without initiating a discussion with EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED.
Any legal action taken to tarnish the reputation and integrity of EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED shall be treated as a misuse of law and shall be dealt with legal action under The Indian Penal Code.

LEGAL ACTION and DISPUTE RESOLUTION:
Any dispute arising with respect to the usage, services or any other dispute arising from third party shall be referred to Arbitration.
The user agrees to not take any legal action in the courts of India in light of a scenario; the User has faced any issue.
The User shall intimate EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED, and also initiate a discussion leading up to Arbitration if needed.

EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED reserves the right to take legal countermeasures if the User chooses to take any legal action. The action so taken by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED will be on grounds of breach of contract and misuse of the law.
In light of an action caused by a Third party, the User agrees to not initiate any action or proceeding for the damage caused by a third party.
If EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED suspects any misuse of the application by the User, then EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED reserves the right to initiate a strict legal action against the User.
The User has to from time to time provide proof which is genuine in nature in any Dispute Resolution model.
Any action taken without the consent of EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED will be treated as a violation of this User Agreement and if it results in any damages sustained by EXORDIUM EX-C SOLUTIONS PRIVATE LIMITED, then the USER will be dealt with as per the provisions of the Indian Penal Code, Information technology Act, Intellectual Property Laws, Contract Act, etc.